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The impact of service delivery system effectiveness on service quality: a hierarchical approach
Lodorfos, George, Kostopoulos, Giannis, Kaminakis, KostasVolume:
16
Year:
2015
Language:
english
Journal:
International Journal of Business Performance Management
DOI:
10.1504/ijbpm.2015.068721
File:
PDF, 296 KB
english, 2015