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Customer participation in services: a framework for process design
Amorim, Marlene, Moscoso, Philip, Lago, AlejandroVolume:
2
Year:
2015
Language:
english
Journal:
International Journal of Qualitative Research in Services
DOI:
10.1504/IJQRS.2015.069781
File:
PDF, 229 KB
english, 2015