Applying Kansei Engineering, the Kano model and QFD to services
Hartono, Markus, Chuan, Tan Kay, Peacock, John BrianVolume:
5
Year:
2013
Language:
english
Journal:
International Journal of Services, Economics and Management
DOI:
10.1504/IJSEM.2013.054958
File:
PDF, 980 KB
english, 2013