The effect of tangible and intangible service quality on customer satisfaction and customer loyalty: a SEM approach towards a five-star hotel in Thailand
Tamwatin, Utid, Trimetsoontorn, Jirasek, Fongsuwan, WannoVolume:
8
Year:
2015
Language:
english
Journal:
J. for Global Business Advancement
DOI:
10.1504/JGBA.2015.074019
File:
PDF, 537 KB
english, 2015