Critical service quality encounters on the Web: an...

Critical service quality encounters on the Web: an exploratory study

Sweeney, Jillian C., Lapp, Wade
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Volume:
18
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040410542272
Date:
June, 2004
File:
PDF, 447 KB
english, 2004
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