![](/img/cover-not-exists.png)
A typology of mass services: the role of service delivery and consumption purpose in classifying service experiences
Ng, Sandy, Russell‐Bennett, Rebekah, Dagger, TraceyVolume:
21
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040710824834
Date:
October, 2007
File:
PDF, 274 KB
english, 2007