Linking process and outcome to service quality and customer...

Linking process and outcome to service quality and customer satisfaction evaluations

Dabholkar, Pratibha A., Overby, Jeffrey W.
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Volume:
16
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230510587131
Date:
February, 2005
File:
PDF, 228 KB
english, 2005
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