A survey method for identifying key drivers of guest...

International Journal of Contemporary Hospitality Management 2008 / 05 Vol. 20; Iss. 4

A survey method for identifying key drivers of guest delight

Crotts, John C., Pan, Bing, Raschid, Andrew E.
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Volume:
20
Language:
english
Journal:
International Journal of Contemporary Hospitality Management
DOI:
10.1108/09596110810873552
Date:
May, 2008
File:
PDF, 264 KB
english, 2008
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