Service and safety quality in US airlines: pre‐ and...

Managing Service Quality 2004 / 08 Vol. 14; Iss. 4

Service and safety quality in US airlines: pre‐ and post‐September 11th

Rhoades, Dawna L., Waguespack, Blaise P.
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Volume:
14
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520410546842
Date:
August, 2004
File:
PDF, 194 KB
english, 2004
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