Managing service quality in HE: is SERVQUAL the answer?...

Managing service quality in HE: is SERVQUAL the answer? Part 2

Cuthbert, Peter F.
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Volume:
6
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604529610115858
Date:
June, 1996
File:
PDF, 139 KB
english, 1996
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