Learning excellence: Southwest Airlines’ approach

Learning excellence: Southwest Airlines’ approach

Bunz, Ulla K., Maes, Jeanne D.
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Volume:
8
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604529810215594
Date:
June, 1998
File:
PDF, 248 KB
english, 1998
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