An application of integrating SERVQUAL and Kano's model into QFD for logistics services
Baki, Birdogan, Sahin Basfirinci, Cigdem, Murat AR, Ilker, Cilingir, ZuhalVolume:
21
Language:
english
Journal:
Asia Pacific Journal of Marketing and Logistics
DOI:
10.1108/13555850910926272
Date:
January, 2009
File:
PDF, 330 KB
english, 2009