Evaluating the service quality of information services using a new “P‐C‐P” attributes model
Philip, George, Hazlett, Shirley‐AnnVolume:
18
Language:
english
Journal:
International Journal of Quality & Reliability Management
DOI:
10.1108/eum0000000006070
Date:
December, 2001
File:
PDF, 378 KB
english, 2001