Universal structure modeling approach to customer satisfaction index
Turkyilmaz, Ali, Oztekin, Asil, Zaim, Selim, Fahrettin Demirel, OmerVolume:
113
Language:
english
Journal:
Industrial Management & Data Systems
DOI:
10.1108/imds-12-2012-0444
Date:
August, 2013
File:
PDF, 257 KB
english, 2013