Is maximum customer service always a good thing? Customer...

Managing Service Quality 2013 / 08 Vol. 23; Iss. 5

Is maximum customer service always a good thing? Customer satisfaction in response to over‐attentive service

Ku, Hsuan‐Hsuan, Kuo, Chien‐Chih, Chen, Martin
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Volume:
23
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/msq-10-2012-0142
Date:
August, 2013
File:
PDF, 268 KB
english, 2013
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