Measuring Service Quality in Hospitals: Scale Development...

The Journal of Marketing Theory and Practice 1999 / 07 Vol. 7; Iss. 3

Measuring Service Quality in Hospitals: Scale Development and Managerial Applications

Shemwell, Donald J., Yavas, Ugur
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Volume:
7
Language:
english
Journal:
Journal of Marketing Theory and Practice
DOI:
10.1080/10696679.1999.11501841
Date:
July, 1999
File:
PDF, 1.37 MB
english, 1999
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