Case study: service quality, business process re‐engineering and human resources: a case in point?
Newman, Karin, Cowling, Alan, Leigh, SusanVolume:
16
Language:
english
Journal:
International Journal of Bank Marketing
DOI:
10.1108/02652329810241375
Date:
November, 1998
File:
PDF, 269 KB
english, 1998