Bank service quality: empirical evidence from Greek and Bulgarian retail customers
Petridou, Eugenia, Spathis, Charalambos, Glaveli, Niki, Liassides, ChrisVolume:
24
Language:
english
Journal:
International Journal of Quality & Reliability Management
DOI:
10.1108/02656710710757772
Date:
July, 2007
File:
PDF, 209 KB
english, 2007