The impact of choice on fairness in the context of service...

Journal of Services Marketing 2005 / 08 Vol. 19; Iss. 5

The impact of choice on fairness in the context of service recovery

Baron, Steve, Mattila, Anna S., Cranage, David
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Volume:
19
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040510609899
Date:
August, 2005
File:
PDF, 490 KB
english, 2005
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