Comparing tools for service quality evaluation

Comparing tools for service quality evaluation

Franceschini, Fiorenzo, Cignetti, Marco, Caldara, Mara
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Volume:
3
Language:
english
Journal:
International Journal of Quality Science
DOI:
10.1108/13598539810243658
Date:
December, 1998
File:
PDF, 222 KB
english, 1998
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