The effect of implicit service guarantees on business...

Journal of Services Marketing 2013 / 09 Vol. 27; Iss. 6

The effect of implicit service guarantees on business performance

Shin, Hyunju, E. Ellinger, Alexander
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
27
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/jsm-02-2012-0037
Date:
September, 2013
File:
PDF, 214 KB
english, 2013
Conversion to is in progress
Conversion to is failed