Emotional empathy and front line employees: does it make...

Journal of Services Marketing 2009 / 02 Vol. 23; Iss. 1

Emotional empathy and front line employees: does it make sense to care about the customer?

Varca, Philip E.
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Volume:
23
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040910933093
Date:
February, 2009
File:
PDF, 191 KB
english, 2009
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