Customer requirement constructs: the premise for TQM in education
Sahney, Sangeeta, Banwet, D.K., Karunes, S.Volume:
53
Language:
english
Journal:
International Journal of Productivity and Performance Management
DOI:
10.1108/17410400410556174
Date:
September, 2004
File:
PDF, 271 KB
english, 2004