Assessing service quality on the Web: evidence from...

Journal of Services Marketing 2003 / 09 Vol. 17; Iss. 5

Assessing service quality on the Web: evidence from business‐to‐consumer portals

Gounaris, Spiros, Dimitriadis, Sergios
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Volume:
17
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040310486302
Date:
September, 2003
File:
PDF, 300 KB
english, 2003
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