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Towards an integrated model of customer service skills and customer loyalty
Abu‐ELSamen, Amjad A., Akroush, Mamoun N., Al‐Khawaldeh, Fayez M., Al‐Shibly, Motteh S.Volume:
21
Language:
english
Journal:
International Journal of Commerce and Management
DOI:
10.1108/10569211111189365
Date:
November, 2011
File:
PDF, 267 KB
english, 2011