Moderated group chat: an empirical assessment of a new...

International Journal of Service Industry Management 2002 / 12 Vol. 13; Iss. 5

Moderated group chat: an empirical assessment of a new e‐service encounter

van Dolen, Willemijn M., de Ruyter, Ko
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Volume:
13
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230210447959
Date:
December, 2002
File:
PDF, 208 KB
english, 2002
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