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The effect of customer incivility on service employees’ customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo, Moon, Tae Won, Han, Su-JinVolume:
25
Language:
english
Journal:
Journal of Service Theory and Practice
DOI:
10.1108/JSTP-02-2014-0034
Date:
July, 2015
File:
PDF, 268 KB
english, 2015