Rethinking Library Service: Improving the User Experience...

Rethinking Library Service: Improving the User Experience with Service Blueprinting

Pretlow, Cassi, Sobel, Karen
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Volume:
11
Language:
english
Journal:
Public Services Quarterly
DOI:
10.1080/15228959.2014.967826
Date:
January, 2015
File:
PDF, 505 KB
english, 2015
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