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An Integration of Kano’s Model and Exit‐Voice Theory: A Case Study
Lee, Yu‐Cheng, Hu, Hsiu‐Yuan, Yen, Tieh‐Min, Tsai, Chih‐HungVolume:
10
Language:
english
Journal:
Asian Journal on Quality
DOI:
10.1108/15982680980001448
Date:
August, 2009
File:
PDF, 490 KB
english, 2009