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Lack of preferential treatment: effects on dissatisfaction after a service failure
Varela‐Neira, Concepción, Vázquez‐Casielles, Rodolfo, Iglesias, VíctorVolume:
21
Language:
english
Journal:
Journal of Service Management
DOI:
10.1108/09564231011025119
Date:
March, 2010
File:
PDF, 250 KB
english, 2010