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Effects of service failure on consumer responses across failure types: A moderating role of intimacy
Jeon, Seongun, Kim, Jonathan S.Language:
english
Journal:
Australasian Marketing Journal (AMJ)
DOI:
10.1016/j.ausmj.2015.12.004
Date:
February, 2016
File:
PDF, 307 KB
english, 2016