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A conceptual model for proactive-interactive customer complaint management systems
Atlikhan, Atefeh, Albadvi, Amir, Ghapanchi, Amir HosseinVolume:
13
Year:
2013
Language:
english
Journal:
International Journal of Business Information Systems
DOI:
10.1504/ijbis.2013.055303
File:
PDF, 228 KB
english, 2013