Effects of service quality dimensions including usability on perceived overall quality, customer satisfaction, and return intention in different hospital types
Calisir, Fethi, Bayraktaroglu, Ayse Elvan, Gumussoy, Cigdem Altin, Kaya, BurcuVolume:
6
Year:
2014
Language:
english
Journal:
International Journal of Advanced Operations Management
DOI:
10.1504/IJAOM.2014.066829
File:
PDF, 294 KB
english, 2014