Call center satisfaction and customer retention in a...

Managing Service Quality 2006 / 05 Vol. 16; Iss. 3

Call center satisfaction and customer retention in a co‐branded service context

Keiningham, Timothy L., Aksoy, Lerzan, Wallin Andreassen, Tor, Cooil, Bruce, Wahren, Barry J.
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Volume:
16
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520610663499
Date:
May, 2006
File:
PDF, 247 KB
english, 2006
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