Service improvement: lessons from the UK financial services...

Service improvement: lessons from the UK financial services sector

Longbottom, David, Hilton, Julie
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Volume:
3
Language:
english
Journal:
International Journal of Quality and Service Sciences
DOI:
10.1108/17566691111115072
Date:
March, 2011
File:
PDF, 225 KB
english, 2011
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