![](/img/cover-not-exists.png)
Service improvement: lessons from the UK financial services sector
Longbottom, David, Hilton, JulieVolume:
3
Language:
english
Journal:
International Journal of Quality and Service Sciences
DOI:
10.1108/17566691111115072
Date:
March, 2011
File:
PDF, 225 KB
english, 2011