Customer input failures in service processes

Customer input failures in service processes

Seppänen, Kaisa, Huiskonen, Janne, Karppinen, Henri
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Volume:
17
Year:
2014
Language:
english
Journal:
International Journal of Services and Operations Management
DOI:
10.1504/IJSOM.2014.060004
File:
PDF, 202 KB
english, 2014
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