Measuring and managing after-sales service: Aprilia's...

Measuring and managing after-sales service: Aprilia's experience

Toni, Alberto De, Tonchia, Stefano
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Volume:
5
Year:
2004
Language:
english
Journal:
International Journal of Services Technology and Management
DOI:
10.1504/IJSTM.2004.004850
File:
PDF, 855 KB
english, 2004
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