Managing customer life cycle through knowledge management...

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Total Quality Management & Business Excellence 2016 / 02

Managing customer life cycle through knowledge management capability: a contextual role of information technology

Lee, Kuo-Wei, Lanting, Maria Corazon L., Rojdamrongratana, Maneesap
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Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2016.1150779
Date:
February, 2016
File:
PDF, 604 KB
english, 2016
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