[IEEE 2015 11th International Conference on Innovations in Information Technology (IIT) - Dubai, United Arab Emirates (2015.11.1-2015.11.3)] 2015 11th International Conference on Innovations in Information Technology (IIT) - Quality and human errors in IT service infrastructures — Human error based root causes of incidents and their categorization
Saarelainen, Kari, Jantti, MarkoYear:
2015
Language:
english
DOI:
10.1109/INNOVATIONS.2015.7381541
File:
PDF, 549 KB
english, 2015