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[Advances in International Marketing] International Marketing Volume 21 || Predicting and explaining complaint intention and behaviour of Malaysian consumers: an application of the planned behaviour theory
Zou, Shaoming, Fu, HuifenVolume:
10.1108/S1
Year:
2011
Language:
english
DOI:
10.1108/S1474-7979(2011)0000021013
File:
PDF, 278 KB
english, 2011