AN EMPIRICAL INVESTIGATION INTO THE VALIDITY OF SERVQUAL IN...

AN EMPIRICAL INVESTIGATION INTO THE VALIDITY OF SERVQUAL IN THE PUBLIC SECTOR

ROBERT A. ORWIG, JOHN PEARSON and DAN COCHRAN
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Volume:
21
Language:
english
Journal:
Public Administration Quarterly
DOI:
10.2307/40861700
Date:
January, 1997
File:
PDF, 883 KB
english, 1997
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