Total Quality Management (TQM) and Marketing || Total Quality Management and Internal Customers: Measuring Internal Service Quality
David W. Finn, Julie Baker, Greg W. Marshall and Roy AndersonVolume:
4
Language:
english
Journal:
Journal of Marketing Theory and Practice
DOI:
10.2307/40469807
Date:
January, 1996
File:
PDF, 1.52 MB
english, 1996