A quality function deployment approach to internal benchmarking of critical success factors of strategic quality management
Karuppusami, G., Gandhinathan, R., Rao, R. VenkataVolume:
2
Year:
2006
Language:
english
Journal:
International Journal of Services and Operations Management
DOI:
10.1504/ijsom.2006.009500
File:
PDF, 151 KB
english, 2006