Customer Complaining Behaviors after Restaurant Service...

International Journal of Tourism Sciences 2013 / 01 Vol. 13; Iss. 1

Customer Complaining Behaviors after Restaurant Service Failure: Redress Seeking Complaint, Friendly Complaint, Loyalty and Neglect

Ro, Heejung
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Volume:
13
Language:
english
Journal:
International Journal of Tourism Sciences
DOI:
10.1080/15980634.2013.11434667
Date:
January, 2013
File:
PDF, 775 KB
english, 2013
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