Best predictors of quality performance in Australian...

Best predictors of quality performance in Australian service organisations

Terziovski, Milé, Dean, Alison
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Volume:
8
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604529810235817
Date:
October, 1998
File:
PDF, 195 KB
english, 1998
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