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Benefits, Critical Process Factors, and Optimum Strategies of Successful ISO 9000 Implementation in the Public Sector
Chu, Pin-Yu, Wang, Hsuan-JungVolume:
25
Language:
english
Journal:
Public Performance & Management Review
DOI:
10.1080/15309576.2001.11643648
Date:
September, 2001
File:
PDF, 1.39 MB
english, 2001