Modeling and Analysis of Call Center Arrival Data: A...

Management Science 2008 / 02 Vol. 54; Iss. 2

Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach

Soyer, Refik, Tarimcilar, M. Murat
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Volume:
54
Language:
english
Journal:
Management Science
DOI:
10.1287/mnsc.1070.0776
Date:
February, 2008
File:
PDF, 319 KB
english, 2008
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