Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance
Güneş, Evrim D., Akşin, O. ZeynepVolume:
6
Language:
english
Journal:
Manufacturing & Service Operations Management
DOI:
10.1287/msom.1040.0048
Date:
October, 2004
File:
PDF, 330 KB
english, 2004