Service Quality: Forethought, Not Afterthought

Journal of Business Strategy 1989 / 05 Vol. 10; Iss. 5

Service Quality: Forethought, Not Afterthought

Sonnenberg, Frank K.
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Volume:
10
Language:
english
Journal:
Journal of Business Strategy
DOI:
10.1108/eb060064
Date:
May, 1989
File:
PDF, 305 KB
english, 1989
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