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Creating value from a commodity process: a case study of a call center
Huang, Jimmy, Newell, Sue, Poulson, Brad, Galliers, Robert D.Volume:
20
Language:
english
Journal:
Journal of Enterprise Information Management
DOI:
10.1108/17410390710772687
Date:
July, 2007
File:
PDF, 106 KB
english, 2007